The things people
ask first.

What products and brands do you use?

We're independent, so we choose the best component for each job rather than pushing one brand. In practice we build on proven, open platforms — UniFi and Ubiquiti for networking and cameras, Home Assistant as the local brain, Lutron and Philips Hue for lighting, mmWave presence sensors, and Zigbee or Thread for low-power devices. Everything is selected to be concealable, reliable, and free of lock-in.

The finished system also surfaces wherever you're most comfortable — Apple Home (with Siri and Apple Watch control), Google Home, or a custom wall-mounted dashboard powered by Home Assistant, designed around your interior.

What does it cost?

Every project is bespoke, so there's no fixed price list — cost is driven by the size of the space, what you want it to do, and the level of concealment and fabrication involved. As a rough guide: a well-specified single-room or entry system typically starts around $8,000–$15,000 installed. A whole-home project with networking, lighting, climate, access and security runs $30,000–$80,000+, depending on scale and complexity. Commercial fitouts are scoped individually.

How we charge: we begin with a paid design consultation, which produces a full system specification and fixed-price proposal. If you proceed, the consultation fee comes off the project total. There are no hourly surprises — you get a fixed number before any work starts, and that's the number.

What drives the price up or down?

The biggest cost drivers are: number of rooms and zones, whether cabling needs to be run retrospectively through finished walls (harder than new-build), the level of in-house fabrication for concealed housings, and the brands specified. We'll always tell you where the spend is going and what you'd lose by reducing it — so you can make the call with full information.

What's the warranty period?

Our installation and integration work carries a 2-year workmanship guarantee — if something fails because of how it was done, we come back and fix it at no charge. Hardware carries its manufacturer's warranty (typically 1–3 years depending on brand). We also offer ongoing care plans covering annual health checks, priority support, and discounted out-of-warranty labour. Full details are on our Warranty & Support page.

Do you have access to my home or its data?

No — not unless you explicitly ask us to. Your system is local-first, meaning it runs on hardware inside your home. Core functions — lights, scenes, access and climate — are designed to keep working without the internet, though some features like voice assistants and external data feeds still need connectivity. Your data stays in the building by default; nothing is sold, and nothing is watched. If you'd like us to provide remote support, that access is opt-in, logged, and entirely under your control.

What happens if the internet goes down?

Core systems — lights, access, climate, scenes and security — are designed to keep working regardless. The automation logic runs on a local controller inside your building and doesn't depend on any external server to do its job. Full detail on what keeps working and what pauses is on our local-first systems page.

For clients who want an extra layer of protection, we also offer 4G and 5G cellular backup as an optional service. A cellular router activates automatically within seconds of a broadband drop, keeping remote access and cloud-dependent features live through any outage — giving you two independent layers of resilience: local-first for the core, and cellular for everything else.

Are you licensed and insured?

Yes. We hold the appropriate security and cabling licences for the access, camera and network work we carry out, and we're fully insured. Where a project needs a registered electrician or other licensed trade, we coordinate qualified professionals and hold them to our own standard. [Placeholder — confirm once your security installer licence is approved; state exact licence numbers and insurer here before publishing.]